CriticalIn Progress
Large pothole blocking left lane
Road / Pothole
- Location
Sattenapalli Road, near RTC Bus Stand
Narasaraopet · Palnadu
- Department
- Roads
- Reported
- Reported Sep 11, 2026
8 days pending2 follow-ups
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Report civic issues and automatically route them to the appropriate government department using AI.
From report to resolution
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AI analyzes it
Right department
Action taken
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AI AnalysisDetected
Drainage blockage detected
- Priority
- High
- Department
- Municipal Drainage Department
- Location
- Confirmed
AI Analysis
Understands the problem and its severity.
Right Authority
Finds the relevant department.
Track Progress
Get updates until the issue is resolved.
Bilingual
Telugu & English support.
How It Works
From a photo to a resolved issue
Three steps take a civic complaint from the street to the right desk — automatically.
Location tagged01
Capture
Describe the issue or upload a photo.
Understand
AI identifies the problem and assesses severity.
Complaint
Routed to Roads
Act
Get a structured complaint and automatic department routing.
What You Can Report
What kind of problems can you report?
If it affects your street, neighborhood, or public space — CivicFix routes it to the right people.
Road & Potholes
Damaged roads, potholes, and unsafe surfaces.
Garbage
Overflowing bins and uncollected waste.
Drainage
Blocked or overflowing storm drains.
Streetlights
Non-functional or damaged street lighting.
Water Leakage
Pipeline leaks and water loss on streets.
Sewage
Sewage overflow and sanitation hazards.
Illegal Dumping
Debris and waste dumped in public spaces.
Public Infrastructure
Footpaths, signage, and shared civic property.
AI Intelligence
Every report gets read, scored, and routed
Instead of a citizen guessing which department to contact, AI performs the initial triage consistently and quickly.
Understands the report
Reads description and photo.
Scores severity
Evaluates safety risk and urgency.
Routes automatically
Identifies the corresponding department and in-charge.
AI Civic Analysis
Problem
Large pothole on main road
MG Road, Sector 4
Priority
High
Confidence
94%
Department
Roads
Status
Automatically Routed
Illustrative preview of the AI routing concept — not a live model output.
Complaint Generator
Your complaint is ready.
AI turns the report into a structured, department-ready complaint — editable, copyable, and bilingual.
Official ComplaintCF-1042
Subject
Pothole on MG Road, Sector 4 requires urgent repair
Problem Description
A large pothole (approx. 2 feet wide) has formed on the main carriageway of MG Road, Sector 4, posing a risk to two-wheeler riders and vehicles, especially during night hours and rain.
Location
MG Road, Sector 4, near City Central Park
Public Impact
Increased risk of accidents, vehicle damage, and traffic slowdown during peak hours.
Requested Action
Immediate inspection and repair of the affected road surface by the Municipal Roads Department.
EvidenceIllustrative preview of the AI-generated complaint document — text is editable below, but generation itself is not yet connected to a live model.
Explore Issues
Report a ProblemSee what's being reported and tracked
Sample issues shown for preview — every card carries priority, status, and department at a glance.
Resolution Tracking
Every report is tracked to resolution
CivicFix keeps a visible record from the first report to the final fix — the department, the date, and the outcome.
Before
AfterResolved
Large pothole blocking left lane
Roads Department · Resolved Sep 4, 2026
For Government Teams
Monitor, follow up, and track performance
Government users don't assign issues manually — AI already routed them. This view is for oversight: what's pending, what's at risk, who's performing.
128
Total Issues
113
Resolved
15
Pending
88%
Resolution Rate
Department Performance
Roads
85%+3%
Sanitation
92%+4%
Water Supply
81%-2%
Drainage
87%+1%
Electrical
90%+5%
Pending Issues
Critical3
High7
Medium6
Low2
Preview built with sample data — connects to live department and issue data in a later phase.
Issue Map
Where are civic problems concentrated?
Markers show priority at a glance; shaded zones highlight where issues cluster. Select a marker to preview the issue.
Not enough location data to generate this view
7 issues match the selected filters, but none have GPS coordinates recorded yet — most locations today are entered manually without a map pin.
Sample issues shown for preview — a live map/geocoding provider can be connected behind this layout later (see the Phase 2 report).
About CivicFix
Built to close the loop on civic problems
Most civic issues stall between being noticed and being fixed. CivicFix uses AI to remove the manual triage step, so problems reach the right department immediately and stay visible until they're resolved.
For citizens
A simple way to report a problem and see it through to resolution.
For government teams
Clear oversight of what's pending, what's urgent, and who's accountable.
For departments
Issues arrive pre-triaged and already routed — no inbox to sort through.
Turn the next civic problem into action
Report an issue in minutes, or explore how CivicFix routes and tracks it end to end.